How ITIL and DevOps work together – everything you need to know


The accessibility of best practices and frameworks are here to support organizations and not confound them over what to pick. There are some common myths contain “ITIL is a lot of procedures”, “DevOps is a different team in the organization”. But, actually, we get overwhelmed with these approaches and start executing without getting the essentials right. Let us sit back and recognize their jobs so as to pick the correct structure for the right issue. Here is a fast overview of ITIL and DevOps.

ITIL – A set of best practices with a framework to provide IT Service Management, ITSM efficiently.

Targets for greater customer satisfaction

ITIL gives emphasis to on consistency and service quality

Drives digital transformation

It contains 26 practices that are the part of the service lifecycle

DevOps – An integral thinking to software delivery and development that objects at unifying operations and development.

  1. DevOps incorporates QA, software testing with development to gain better collaboration and communication among software development, product management, and deployment teams
  2. Brings in environmental transformation
  3. Focuses on Continuous Delivery (CD) and Continuous Integration (CI)
  4. Arrange with lean principles like work in batches, managing Work In Progress (WIP), and being agile to have faster turnaround period

5 myths – ITIL & DevOps

There is plenty of general myths around DevOps and ITIL. Organizations often not successful in project execution, indiscriminately trusting in these myths. It is important to know what these myths are and why they demonstrate to not be right.

  1. Devops is all about the deployment of software

We are listening frequently, “DevOps is related to deployment and delivery”. DevOps is significantly more than this and it covers collaboration aspects, separating transparency and silos. Software deployment is only one part of DevOps and it pursues an all-encompassing IT approach. It strives for the training of cross-disciplinary with the goal that everybody has an essential understanding of each task.

  1. ITIL and DevOps are mutually exclusive

DevOps and ITIL are normally viewed as options in contrast to one another which is a myth. But in the real picture, actually, they coexist well with one another as their objectives are entirely different. Organizations will do service management in some way and ITIL is useful in streamlining such procedures and DevOps leverages service delivery by uniting related groups and computerizing routine works to be agile.

  1. ITIL is good only for enterprise businesses

It is a common myth that ITIL is costly and complex for littler organizations to manage. Organizations can execute ITIL regardless of the size of the business. ITIL is adaptable in terms of adopting reasonable procedures. In this manner, start little and implement just essential procedures. Little and medium organizations can also embrace ITIL in a gradual manner. 

  1. DevOps and ITIL implementation needs a lot of investment

The adoption of frameworks, like the methodology of DevOps and ITIL, brings about cost and resource optimization. At the point when the correct device is executed, that is significant for the business, the realization of the result is quicker. Further, DevOps and ITIL implementation don’t cause an excessive number of costs when the goals are understood clearly. The executive’s purchase is significant here to get the allocation of the IT budget.

  1. DevOps is a tool for automation

DevOps is neither an automation engine nor a tool. It is a way of thinking that drives automation by distinguishing gaps and promoting cooperation crosswise over functions. But, it isn’t simply automating projects rather taking care of IT issues holistically. DevOps spans the issues identified with individuals and resolves operational irregularities.

Two Galaxies, Similar Universe?

In the first place, many feel that ITIL® is excessively rigid and has such a large number of necessities, that most associations don’t have the bandwidth to implement. Also, ITIL® has an approach of waterfall-type, where procedures pursue the sequence and all parts of service must be considered during the plan before the deployment. On the other hand, DevOps is viewed as responsive and nimble in the service delivery, apparently failing quickly, frequently, and little.

ITIL is considered more to be important to “keeping the lights on.” Its way to deal with transactions and design is solid on controls. DevOps is additionally observed as extremely strong of orchestration and cloud technologies, something that ITIL® makes reference to but some of the time not successful to directly exhibit its alignment.

DevOps and ITIL – Complement and NOT compete 

It is extremely evident that the basics of DevOps and ITIL are not altogether different and they have comparative roots going for better-coordinated effort and improved productivity. DevOps goes for quicker turnaround and agility through mechanization and ITIL likewise weights on automation to improve the efficiency of services. The key to progress lies in understanding the motivation behind each of these clearly and implementing the correct strategy for the correct issue. DevOps and ITIL can be generally excellent companions given organizations to comprehend their dynamics.


DevOps can work connected at the hip with ITIL as to supporting the service delivery (transition and design) aspects, and aligning the culture of IT to the present reality. For this situation, DevOps turns into the culture driver giving the speed required by the business to address client requirements, supported by ITIL which gives control and structure to make sure that existing and new services keep on offering benefits to the business and the client now and in the long haul. Get ITIL Foundation certification training online to begin understanding the basics of ITIL.

However, numerous associations are still bureaucratic, siloed, or heavily directed (or each one of the three). The change of culture probably won’t have the option to override the latter where space for financial or agility bandwidth quick change isn’t set up, which means ITIL’s structure is all the more promptly worthy instead of DevOps. Meanwhile, we are as yet taking a look at DevOps and ITIL as different galaxies in a similar universe. They chip away at similar physical principles with similar components however possess environmental changes that make them different.

At long last, it’s difficult to oppose saying that our DevOps and ITIL web-based training classes are out of this world.